Question 1

Does RICE cater?

Accepted Answer

RICE provides catering delivery services in Miami and Fort Lauderdale, as well as convenient pick-up options at any of our 9 locations.

Question 2

How can I order Catering?

Accepted Answer

Simplify your life with RICE! Order catering directly on our site order here (https://ricemediterraneancater.olo.com/)or you can reach out on WhatsApp, email, or phone for assistance with your order. Receive personalized quotes tailored to your requirements.

Question 3

How can I view RICE Catering Menu?

Accepted Answer

RICE’s catering menu is available to view and download online. Please visit catering.ricekitchen.com (catering.ricekitchen.com)and click on the "Menu" link at the top of the page. You can also review our nutritional information by clicking on "Nutrition Info."

Question 4

How far in advance should I place my Catering order?

Accepted Answer

We gladly accept catering orders up to 3 months in advance. However, if you find yourself in need of a last-minute order, feel free to give us a call with just a 4-hour notice. We're here to assist you with any last-minute requests.

Question 5

What's the minimum amount you cater?

Accepted Answer

Great question. Our group offerings are designed to serve min of 10 people, but our Catering Sales Managers would be happy to help you customize a plan to suit your needs.

Question 6

Will my catering order apply to my RICE Loyalty Rewards?

Accepted Answer

Catering orders placed through our app or directly with a Rice sales representative are eligible to earn RICE Loyalty Points.

To claim your rewards, please reply to your order confirmation email and include the loyalty card, email address, or phone number associated with your account.

Points will be added after the order has been fulfilled and may take 2–3 business days to appear in your loyalty account.

Please note: Catering orders placed through third-party platforms are not eligible for loyalty points.

Question 7

How can I get a copy of my catering receipt?

Accepted Answer

An automatic receipt will be sent to you after submitting payment. If you don't get the receipt, please contact us at catering@ricekitchen.com (catering@ricekitchen.com)and we'll be happy to send you your receipt.

Question 8

Can my organization place a tax-exempt catering order?

Accepted Answer

Yes, we’re happy to honor tax-exempt status for organizations that qualify. Please send us the Tax exempt certificate to catering@ricekitchen.com(catering@ricekitchen.com.)

Question 9

What equipment is included with my Catering order?

Accepted Answer

Your order will come with disposable plates, cutlery , napkins, and serving utensils. If you have additional questions or special equipment needs, please contact our Catering team.

Question 10

Can RICE deliver my Catering order to me?

Accepted Answer

We’re happy to offer both pick-up and delivery options for Catering. We cover Miami Dade and Broward County (Florida).

Question 11

How do I request a refund for my Catering order?

Accepted Answer

We want you to have the best experience possible. Please contact our Catering team at catering@ricekitchen.com (mailto:catering@ricekitchen.com)to get help regarding your refund.

Question 12

Can I modify my catering order once it's been placed?

Accepted Answer

Our Catering Sales Manager will be happy to assist with any modifications to your order. Please contact us and reference your order number when reaching out.
Please note that orders cannot be modified within 3 hours of the scheduled fulfillment time. For last-minute requests, we recommend contacting us via WhatsApp, email, or phone for the fastest assistance.

Orders placed through third-party platforms must be managed directly through those providers.

Question 13

Can I pay for my order in advance?

Accepted Answer

Yes. All catering orders must be paid in advance.

We require a minimum of 4 hours’ notice to place a catering order so we can ensure product availability in-store and secure a delivery driver.

Question 14

What forms of payments does RICE accept?

Accepted Answer

We accept Visa, MasterCard, American Express, and Discover.

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